The learner needs to complete 10 Modules and pass the assessment at 80% to qualify to be added to the DB

Module1: High-Level Introduction to the Company 

Module 2: Sales Process and the Role of an MC 

Module3: Qualities of a Successful MC 

Module 4: Customer Experience- Call Center and Service Center Operations 

Module 5: Product Knowledge ( Acquisition products)

Module 6: Agent Commissions and Incentive Structure 

Module 7: Health and Safety Policy 

Module 8: Understanding Our Fraud Policy 

Module 9: Sales and Collections Tools

Module 10: Understanding Credit Term Definitions